> ## Documentation Index
> Fetch the complete documentation index at: https://mintlify-poc.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshoot

> Troubleshoot common problems that occur when integrating Tiger Cloud services with third-party solutions

export const SERVICE_LONG = 'Tiger Cloud service';

export const CLOUD_LONG = 'Tiger Cloud';

### JDBC authentication type is not supported

**Message**:

* Check that your connection definition references your JDBC database with correct URL syntax,
  username, and password. The authentication type 10 is not supported.

When connecting to {CLOUD_LONG} with a Java Database Connectivity (JDBC)
driver, you might get this error message.

Your {CLOUD_LONG} authentication type doesn't match your JDBC driver's
supported authentication types. The recommended approach is to upgrade your JDBC
driver to a version that supports `scram-sha-256` encryption. If that isn't an
option, you can change the authentication type for your {SERVICE_LONG}
to `md5`. Note that `md5` is less secure, and is provided solely for
compatibility with older clients.

For information on changing your authentication type, see the documentation on
[resetting your service password][password-reset].

[password-reset]: /deploy-and-operate/tiger-cloud/service-operations/service-management#reset-your-service-password